Ukrainian AI-driven customer service platform, Intelswift, has achieved a significant international triumph, securing two prestigious awards at the Contact Center World Awards – EMEA 2025. The announcement, made at the renowned industry conference in Berlin hosted by ContactCenterWorld, distinguishes the Kyiv-based innovator on the global technology map.
Intelswift was honored with:
- 🥇 Gold – Best Technology Innovation Vendor (Live Agent Support Solution)
- 🥈 Silver – Best Technology Innovation Vendor (Self-Service)
This outstanding achievement at an event often dubbed the “Oscars” of the contact center industry, which gathers leading players from over 50 countries, underscores Ukraine’s potent innovative capabilities.
Marian Rydzanych, CEO of Intelswift, expressed his elation and the broader significance of the win: “This fantastic double victory is a testament to the hard work and vision of our team. We are proud to represent Ukrainian innovation on the international stage and are motivated to continue pushing the boundaries of customer support technology”.
The victory resonates beyond technological achievement, symbolizing the resilience and forward momentum of Ukrainian enterprise. Rydzanych highlighted this poignant aspect during the conference: “We were proud to be the only Ukrainian-founded company showcasing not just technology, but resilience. In front of a global audience, we proved that Ukrainian businesses are not only surviving adversity—they’re leading innovation. It was a powerful moment of recognition for our country’s strength and ingenuity”.
He further emphasized that this recognition is a shared one: “It’s more than a trophy. It’s a tribute to the grit of our team—many of whom have worked through blackouts, air raid sirens, and sleepless nights. It’s a win not just for us, but for every Ukrainian pushing forward against all odds. This victory belongs to them”.
Driving Innovation in Customer Experience
At the heart of Intelswift’s success is its advanced AI-powered platform, designed to revolutionize customer support. Co-founded in September 2024 by Rydzanych (CEO & CTO), Oksana Budz (CBDO & CMO), and Iuliia Demchyk (CFO), the company aims to convert traditional support centers into profit-generating assets.
Explaining the core technology, Rydzanych stated: “At Intelswift, we’ve created a platform where businesses can “hire” AI Agents to solve very specific problems—from 24/7 conversational support to AI-driven ticket resolution and quality assurance. These are not just bots—they take action, they assist humans, and they scale with your needs”.
The platform directly addresses the evolving expectations of modern consumers. “Today’s customers expect instant support, wherever they are—on WhatsApp, email, phone, or social”, Rydzanych noted. Intelswift’s solution? “Our Omnichannel HelpDesk brings everything into one unified platform. It simplifies operations, cuts onboarding time, and lets teams focus on what matters: the customer”.
Intelswift’s key offerings include AI Agents capable of handling up to 80% of standard inquiries, Live Chat with smart AI-to-human escalation, comprehensive Omnichannel Support (integrating web chat, Telegram, WhatsApp, etc.), detailed Support Analytics, a Self-Service knowledge base, and a DeveloperHub for custom integrations.
The Unwavering Ukrainian Core
Despite its international operations spanning the US, UK, and Algeria, Rydzanych emphasized that the company’s profound strength and dynamism are anchored by its team in Ukraine: “While our footprint spans the US, UK, and Algeria, our heart beats in Ukraine”, he affirmed. “The Ukrainian team brings unmatched dedication, often working in extraordinary conditions. Their resilience, creativity, and belief in our mission drive this company forward. Every line of code, every feature release—they know it matters, and they give it their all”.
Future Trajectories: Banking Transformation and AI Evolution
Looking ahead, Intelswift is poised to make significant inroads into new sectors, with ambitious plans for the Ukrainian market. “We’re preparing to transform the Ukrainian banking sector”, Rydzanych revealed. “Imagine a bank operator using one AI-augmented platform to manage support, with automated routing, 24/7 coverage, and complete compliance… We believe Ukrainian banks can set a global standard—and we’re committed to leading that transformation”.
His vision for the broader industry is clear: “We see a future where every support team is a hybrid—part human, part AI. AI will handle the heavy lifting, freeing humans to focus on empathy, strategy, and high-impact work. Intelswift will be right at the heart of this evolution”.
Intelswift’s remarkable journey and its recent accolades serve as a powerful beacon, showcasing Ukrainian ingenuity and an unyielding drive to innovate. Rydzanych’s advice to other Ukrainian tech leaders encapsulates this spirit: “Think Big. Listen carefully to your customers, then solve their real problems. The world is waiting for what we can build”.
With this double victory, Intelswift is not just building solutions; it’s building a legacy of Ukrainian excellence on the global tech stage.
